Police Warn of 'National Grid' Phone Scam

A Newport resident recently fell victim to phone scam where the caller claimed to work for National Grid and said payment was due for a faulty meter. The caller said if a payment was not made, the power would be shut off.

The victim provided bank information and $500 was reportedly withdrawn.

National Grid has reported similar scams from customers.

"National Grid does contact customers with past due balances by phone to offer payment options, but never demands direct payment over the telephone," a representative from the company said. "If customers wish, they can arrange for a payment by check, credit card or debit card if they speak directly to a customer service representative. Payment can also be made by credit card or debit card without a representative’s assistance."

Any National Grid customer who gets such a call is asked to call the company at 1-800-322-3223. 

Tips to Avoid Becoming a Victim of a Telephone Scam: 

• Remember you should never give out your account information to anyone over the phone or internet;

• Try to verify the caller’s identity as well as the company they represent;

• Screen your call if you have caller ID or an answering system. Blocked or private calls can be a red flag as well as number unknown to you. If you let the call go to voicemail and the call is important, they will leave a message you can return;

• Do not engage with the caller as they will be persistent and threatening. If you find you have answered on these calls, hang up the phone immediately;

• Never send money through a wire transfer or other means unless you are sending to a close friend or family member; and

• Do not feel pressured to give information or send money quickly.